Who we are
Glow Electrical provides electrical services for residential and commercial customers, including outdoor lighting, Rako installations and rewiring.
This policy explains how we handle personal information when you visit our website, contact us or use our services. For privacy enquiries, please contact Glow Electrical using the details on our contact page.
Information we collect
When you enquire about or use our services, we may collect:
Your name, email address and telephone number.
Your property address and project location.
Information about the electrical work you require.
Photographs, plans and documents you send us.
Correspondence, quotations and appointment details.
Records of work completed, invoices and payments.
Our website and hosting services may also record technical information, including your IP address, browser type and website requests, to support website operation and security.
How we use your information
We use your information to respond to enquiries, prepare quotations, arrange appointments and deliver electrical services.
We also use relevant information to communicate about your project, manage payments, respond to questions about completed work and maintain records required for business and legal purposes.
Our lawful bases
We process personal information where necessary to prepare a quotation you request or fulfil an agreement with you.
We may also rely on our legitimate interests in managing enquiries, maintaining customer relationships, keeping appropriate business records and protecting our website. When doing so, we consider your privacy rights.
Some records are kept to meet legal obligations. Where processing requires your consent, you can withdraw that consent at any time.
If you do not provide information needed to assess or carry out a project, we may be unable to provide the requested quotation or service.
Who we share your information with
We may share relevant information with service providers supporting our business, such as hosting and email providers, professional advisers and contractors involved in your project.
Information may also be disclosed where required by law or where necessary to establish, exercise or defend legal claims.
Cookies
Cookies are small files stored on your device that can support website functionality and remember preferences.
Where consent is required for cookies or similar technologies, it must be obtained before they are used.
You can manage or block cookies through your browser settings. Blocking certain cookies may affect how the website functions.
Embedded content and external websites
Our website may contain links to other websites or embedded content, such as maps, videos and social media feeds.
When you interact with third-party content, the provider may collect information about you in accordance with its own privacy policy. We encourage you to review those policies before providing information.
Photographs and documents
Photographs, drawings and other documents you provide may be used to assess your requirements, prepare a quotation and support the delivery of your project.
Please avoid sending unnecessary personal information about yourself or others. Images may contain embedded location information, which you can remove before sharing them.
How long we keep your information
We retain personal information for as long as necessary for the purpose for which it was collected.
Retention depends on whether an enquiry becomes a project, the nature of the work, ongoing customer support needs, applicable record-keeping obligations and any disputes or legal claims.
Information is deleted or anonymised when it is no longer required.
International transfers
The services used to operate a website and manage communications can involve processing information outside the UK. Where a restricted international transfer takes place, appropriate safeguards are required under applicable data protection law.
You can contact us to request information about transfers relevant to your personal data.
Protecting your information
We take reasonable steps to protect personal information against unauthorised access, loss and misuse. Access should be limited to people who need the information to perform their work.
No method of online transmission or storage is completely secure.
Your rights
Depending on the circumstances, you may have the right to:
Request access to your personal information.
Ask for inaccurate information to be corrected.
Request deletion of your information.
Restrict or object to certain uses of your information.
Receive certain information in a portable format.
Withdraw consent where we rely on it.
These rights are subject to legal conditions and exceptions. To make a request, contact Glow Electrical through our contact page. We may need to confirm your identity before responding.
Complaints
If you have concerns about how we handle your personal information, please contact us so we can investigate.
You also have the right to complain to the Information Commissioner’s Office.
Website: Make a complaint to the ICO
Telephone: 0303 123 1113
Changes to this policy
We may update this policy when our services or information-handling practices change. The current version will be available on this page.